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Terms & Conditions

Last updated: 25th January, 2026.

Welcome to VAKRA. These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Site”) and the purchase of products from our online store. By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

Legal Disclaimer

The information provided in these Terms and Conditions is for general informational purposes only and does not constitute legal advice. While we strive to ensure that our Terms are accurate, complete, and compliant with applicable laws, legal requirements may vary depending on jurisdiction and business practices.

We strongly recommend seeking independent professional legal advice to ensure that these Terms and Conditions are suitable for your specific business needs and fully compliant with applicable laws and regulations.

1. About Us

Business Name: VAKRA
Address: Commonhall Street, Chester, United Kingdom
Email: vakraverse@gmail.com
Phone: +44 7818 988301

VAKRA operates an online retail store selling fashion clothing, footwear, and accessories via a dropshipping model to customers in the United Kingdom and the European Union.

2. Understanding These Terms and Conditions

These Terms and Conditions establish the legal framework governing your interaction with the VAKRA website. They define the rights, responsibilities, and obligations of both you (the customer or visitor) and us (the website owner).

It is important that you read these Terms carefully before using our Site or purchasing any products. By continuing to use the Site, you confirm your acceptance of these Terms.

3. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian

You also confirm that all information you provide is accurate, complete, and current.

4. Products and Services

  • We sell fashion products sourced from third-party suppliers.

  • Product descriptions and images are provided for illustrative purposes only; actual colors, sizing, or details may vary slightly.

  • We reserve the right to modify, replace, or discontinue products at any time without prior notice.

5. Prices and Payment

  • All prices are displayed in [GBP/EUR – select one] and include applicable taxes unless stated otherwise.

  • We accept payments via PayPal and credit/debit cards.

  • Payments are processed securely by third-party payment providers. We do not store your payment details.

We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or product unavailability.

6. Orders and Contract Formation

  • Placing an order constitutes an offer to purchase.

  • A binding contract is formed only once you receive an order confirmation email from us.

  • We reserve the right to cancel any order before dispatch and issue a full refund if necessary.

7. Shipping and Delivery

  • Orders are fulfilled through third-party dropshipping suppliers.

  • Delivery times are estimates and may vary based on location, supplier, or customs processing.

  • We are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

Risk of loss transfers to you upon delivery of the goods.

8. Returns, Refunds, and Cancellations

a) Right to Cancel

If you are a customer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving the goods, without providing a reason, in accordance with consumer protection laws.

b) Returns

  • Items must be unused, unworn, and returned in original packaging.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

c) Refunds

  • Refunds will be processed within 14 days of receiving the returned item.

  • Refunds will be issued to the original payment method.

Certain items may be excluded from returns where permitted by law (e.g., hygiene-sensitive products).

9. Faulty or Incorrect Products

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photographic evidence. Your statutory rights remain unaffected.

10. Intellectual Property

All content on this Site, including text, images, logos, graphics, and designs, is the intellectual property of VAKRA or its licensors. You may not reproduce, distribute, or use any content without prior written permission.

11. User Conduct and Account Suspension

You agree not to:

  • Use the Site for unlawful purposes

  • Interfere with the operation or security of the Site

  • Upload malicious software or harmful content

We reserve the right to suspend or terminate access to the Site if these Terms are violated.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product giving rise to the claim

Nothing in these Terms limits liability for death, personal injury, fraud, or other liabilities that cannot be excluded under law.

13. Third-Party Services and Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, terms, or practices of such third parties.

14. Data Protection

Your use of our Site is subject to our Privacy Policy and Cookie Policy, which explain how we collect and process personal data in accordance with UK GDPR and EU GDPR.

15. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, supplier failures, or governmental actions.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be effective once posted on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📧 vakraverse@gmail.com
📞 +44 7818 988301

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